There are 2 ways.
Option A: Search through your transactions
- Click on Transactions
- Find the transaction you want to refund, and press on it. You should see “Transaction details”
- Select “Refund by SGD” or “Refund by BTC”
- Enter your 6 digit pin code
- Click “Make refund”
Option B: Type in invoice number
- Click “Transaction” and see which transaction you want to refund
- Click “Refund”
- Type in the first few, say 4, characters of the transactions you see.
- Click “Press Refund”
- Follow (3) to (5) above